Customer Validation Process FAQs

Why is customer validation required for customers?

As per the recent directives from CERT-In, all Data Centres, Virtual Private Server (VPS) providers, and Cloud Service providers must now maintain verified information, including names, addresses, and other relevant details, for their subscribers. Consequently, to comply with the regulatory guidelines, we need to validate and keep this information up-to-date.

Is it possible to assign someone within the team/company to carry out customer validation?

Yes, the Primary contact/Admin user can assign any user in a team to perform customer validation. but the user should be Autherize from the organization,

Do all users in the NeevCloud Account need to complete customer validation?

Yes, all users in the NeevCloud Account need to complete customer KYC validation.