Mandatory Cyber Incident Reporting
NeevCloud maintains a structured incident response process that meets the 6-hour CERT-In reporting obligation across all 20 mandated incident categories, including data breaches, DDoS, ransomware, cloud-specific attacks, IoT incidents, and AI/ML system attacks.
Detection and Triage
SOC / On-call Engineer
Immediate
Internal Escalation
Incident Response Lead
Within 2 hours
CERT-In Notification
Designated PoC
Within 6 hours
Incidents are reported to CERT-In at [email protected] and via helpline 1800-11-4949. Affected customers are notified in accordance with contractual SLAs. The Incident Response Policy is reviewed annually and validated through periodic tabletop exercises.
For incident reporting or security concerns related to your NeevCloud environment, contact the NeevCloud Security Operations team directly:
Last updated