# Mandatory Cyber Incident Reporting

NeevCloud maintains a structured incident response process that meets the 6-hour CERT-In reporting obligation across all 20 mandated incident categories, including data breaches, DDoS, ransomware, cloud-specific attacks, IoT incidents, and AI/ML system attacks.

| Stage                | Owner                  | Target         |
| -------------------- | ---------------------- | -------------- |
| Detection and Triage | SOC / On-call Engineer | Immediate      |
| Internal Escalation  | Incident Response Lead | Within 2 hours |
| CERT-In Notification | Designated PoC         | Within 6 hours |

Incidents are reported to CERT-In at <incident@cert-in.org.in> and via helpline 1800-11-4949. Affected customers are notified in accordance with contractual SLAs. The Incident Response Policy is reviewed annually and validated through periodic tabletop exercises.

For incident reporting or security concerns related to your NeevCloud environment, contact the NeevCloud Security Operations team directly:

| Channel      | Detail                                                       |
| ------------ | ------------------------------------------------------------ |
| Phone        | 1800-309-1433 (India, Toll Free)                             |
| Email        | <support@neevcloud.com>                                      |
| Website      | NeevCloud [Support Portal](https://neevcloud.freshdesk.com/) |
| Availability | 24 x 7 x 365                                                 |


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