Pulse Monitoring
NeevCloud Monitoring (Pulse) watches your servers and websites and alerts you when something needs attention.
A lightweight agent on each server reports metrics to NeevCloud, and an alert is raised when a reading crosses a defined threshold.
What It Monitors
Servers (Linux and Windows): CPU, memory, disk, swap, network, uptime, processes, logged-in accounts and OS details.
Websites: Availability and response time of a URL.
Requirements
A NeevCloud account.
Admin or root access on each server you want to monitor.
Accessing Pulse Monitoring
Pulse Monitoring is available from the NeevCloud console. No separate login is required.
Sign in to my.neevcloud.com.
In the left sidebar, under More, select Pulse Monitoring.
The monitoring dashboard opens, signed in with your NeevCloud account.
Adding a Server
Step 1: Register the Server
Open Add host from the sidebar and keep the Server tab selected.
Enter a display name for the server.
Select Linux or Windows.
Keep the connection mode set to Active.
Click Add host. The install command is displayed.
Step 2: Run the Install Command
Linux (run as root or with sudo):
Windows: Right-click Start, select Terminal (Admin), and paste the command.
Note: Paste the command directly into PowerShell. Do not wrap it in
powershell -Command "...", as security software may block it.
Installation takes less than a minute. Data appears on the dashboard within one to two minutes.
Connection Modes
Active (default): The agent connects out to NeevCloud. No firewall changes or fixed IP are required.
Passive: NeevCloud connects to your server. Requires a server IP and port
10050to be reachable. The installer opens the local firewall; external firewalls must be configured by you.
Use Passive mode only if your security policy requires it.
Install Command Validity
The install command is shown once and expires after 7 days. If it is lost or expired, contact NeevCloud support for a new one. The host keeps its history and settings.
Adding a Website
Website monitoring checks that a URL is reachable and records its response time. No agent is required.
Open Add host and select the Website tab.
Enter a display name and the full URL, including
http://orhttps://.Click Add host. The first check runs within a few minutes.
The host page shows response time and, for HTTPS sites, the SSL certificate expiry date.
Not supported: Private and internal addresses (loopback, private IP ranges, link-local and cloud metadata endpoints). To monitor an internal service, monitor the server it runs on.
Each website uses one host slot.
Server Dashboard
Select a host from Hosts to open its page.
Status bar: Shows the current state of the server. Session count reflects login sessions, not individual users.
Metric cards: CPU, memory, disk, swap, uptime and network. Values turn amber, then red, as they approach critical levels. Load average is shown for Linux only.
Live trend: Chart any metric over a period from one hour to one month.
Active problems: Alerts currently raised on the host.
All metrics: Every reading, grouped by category.
Network interfaces, OS details and agent version are collected hourly and may show "not collected yet" on a new server.
Alerts
All active alerts are listed under Alerts in the sidebar, newest first. Each host page also shows its own alerts.
Severity levels: Not classified, Info, Warning, Average, High, Disaster.
Acknowledge and Clear
Acknowledge: Marks the alert as seen. Use this while you investigate the issue.
Clear: Closes the alert. If the issue still exists, the alert returns within about a minute.
To stop an alert from appearing permanently, mute it from Alert filtering.
Alert Conditions
Most alerts require a condition to persist over time. For example, "above 90% for 5 minutes" means every reading during those 5 minutes must exceed 90%. Short spikes do not trigger alerts.
Example condition:
Default Checks
Every server is monitored automatically once the agent is installed.
Linux and Windows:
Agent not reporting
Sustained high CPU or memory usage
Low available memory
Low disk space or inodes
Swap usage
Server restart
Slow disks
Linux only: Load average and open file/process limits.
Windows only: Stopped auto-start services and Windows-specific CPU and memory counters.
The full list of checks, with conditions and severities, is available under Help and FAQ in the dashboard.
Default thresholds cannot be edited. To use a different threshold, create a custom alert.
Alert Filtering
Go to Settings → Alert filtering. Filters apply to both the Alerts page and notifications.
Minimum severity: Hides and stops sending alerts below the selected level.
Muting: Hides any alert whose name contains the entered text. Matching is case-insensitive and applies to all hosts.
Severity overrides: Changes the severity of alerts that match the entered text.
Custom Alerts
Select the host.
Select CPU usage or Memory usage.
Enter a threshold percentage (minimum 10%).
Select the duration.
Select a severity and click Add.
One custom rule is allowed per metric per host.
Custom rules apply in addition to default checks.
Only CPU and memory are supported.
Notifications
Alerts always appear on the dashboard. Notification channels deliver them to you through other services.
Open Notifications from the sidebar.
Select a channel type and enter the required details.
Save the channel. A test message is sent immediately; the channel is saved only if the test succeeds.
Note: Email notifications are currently disabled platform-wide.
Custom webhooks: A JSON payload with the message, source and timestamp is sent. An optional shared secret is sent in the
X-NeevCloud-Secretheader. The endpoint must use public HTTPS.Filtering: Only alerts that pass your alert filters are sent.
Credentials: Tokens and webhook URLs are encrypted and masked after saving. To change them, delete and re-add the channel.
Team Access
Go to Settings → Who has access.
Invite: Enter the user's email and select a role. The user appears as Pending until they accept.
Access: Members can view everything in the account they were invited to.
Remove: Removing a member ends their access immediately.
Team members share the account's host limit.
Maintenance Windows
Use maintenance windows to suppress alerts during planned work.
Open the host page.
In the maintenance panel, click Schedule maintenance.
Select a duration (1, 2, 4, 8 or 24 hours) and confirm.
During maintenance, alerts are suppressed and metrics continue to be collected. Any problem still present after the window ends is raised as normal. You can cancel a window early from the same panel.
Health Reports
Health reports provide a plain-language summary of a server's performance.
Open the host page.
Under Health Report, select Weekly or Monthly.
Click View report or Download.
Each report includes uptime, average and peak resource usage, outages with duration, and key observations. Downloaded reports are standalone HTML files that can be opened in any browser.
Host Limit
Each account can register up to 20 hosts. Servers and websites count towards the same limit, shared across all team members.
Check usage: The Add host page shows the number of hosts used.
Increase the limit: Contact NeevCloud support.
Free a slot: Delete a host.
Deleting a host removes its history but does not uninstall the agent from the server.
Removing the Agent
Run the following command on the server to uninstall the agent.
Linux:
Windows (PowerShell as Administrator):
This removes the agent, its configuration, the machine's identifying key and the firewall rule for port 10050. No other system changes are made.
Support
For help with Pulse Monitoring, raise a ticket from the Support section in the dashboard.
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