Raising/Managing Tickets

Raising a Ticket in NeevCloud

Follow these steps to raise a ticket in NeevCloud:

Login Neevcloud account

Log in to your NeevCloud account.

Navigate to the Support section.

Click the submit ticket

Select the top-right corner and click on "Submit a ticket".

Fill in the required details

Fill in the required details in the form.

Requester:- Enter the registered mail ID.

Subject:- Briefly describe the issue or request.

Type:- Choose the type level (e.g. Question, Incident, Problem)

Priority:- Choose the priority level (e.g. Low, Medium, High, Urgent)

Product:- NeevCloud

Description:- Provide a detailed explanation of the issue or request.

Attach any relevant files or screenshots to support your ticket (if necessary).

Click the "Submit" button to raise the ticket.

After clicking the submit button, you will see this type of page:

Your ticket will be reviewed, and you will receive updates via email.

Once these tasks are complete, you may close the ticket.