# Raising/Managing Tickets ## Raising a Ticket in NeevCloud Follow these steps to raise a ticket in NeevCloud: ### Login Neevcloud account Log in to your **NeevCloud** [**account**](https://my.neevcloud.com). Navigate to the **Support** section.

### Click the submit ticket Select the top-right corner and click on "**Submit a ticket**".

### **Fill in the required details** **Fill in the required details in the form.** Requester:- Enter the registered mail ID. Subject:- Briefly describe the issue or request. Type:- Choose the type level (e.g. Question, Incident, Problem) Priority:- Choose the priority level (e.g. Low, Medium, High, Urgent) Product:- NeevCloud Description:- Provide a detailed explanation of the issue or request. Attach any relevant files or screenshots to support your ticket (if necessary). Click the "**Submit**" button to raise the ticket.

After clicking the submit button, you will see this type of page:

Your ticket will be reviewed, and you will receive updates via email. Once these tasks are complete, you may **close the ticket**.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.neevcloud.com/neevcloud-products/support/raising-managing-tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.