Support Overview

NeevCloud provides dedicated infrastructure support to ensure the availability, performance, and security of your cloud environment.

What NeevCloud Supports

Area	Includes
Cloud Platform	VM provisioning, start/stop/reboot, console access, MyAccount portal issues
Compute Infrastructure	Hypervisor, physical host, CPU/RAM allocation, bare metal provisioning
Network Infrastructure	Virtual network, VLAN, firewall policy, load balancer, VPN gateway, public IP, bandwidth
Storage Infrastructure	Block storage attach/detach, Object Storage (Zata S3), file storage, backup infrastructure
Security Infrastructure	DDoS protection, WAF, HSM, TLS/SSL certificate management, MFA, IAM
Kubernetes Infrastructure	Cluster provisioning, node health, control plane
Billing & Account	Invoices, usage queries, account access, portal credentials

Managed services, where applicable, are governed by the respective Service Level Agreement.

Communication & Updates

Once a ticket is raised, NeevCloud provides regular updates based on ticket priority.

Priority	Update Frequency
Urgent	Every 1 hour until resolved
High	Every 4 hours
Medium	Every 24 hours
Low	On status change