# Support Overview

NeevCloud provides dedicated infrastructure support to ensure the availability, performance, and security of your cloud environment.

#### What NeevCloud Supports

<table><thead><tr><th width="222.66668701171875">Area</th><th>Includes</th></tr></thead><tbody><tr><td>Cloud Platform</td><td>VM provisioning, start/stop/reboot, console access, MyAccount portal issues</td></tr><tr><td>Compute Infrastructure</td><td>Hypervisor, physical host, CPU/RAM allocation, bare metal provisioning</td></tr><tr><td>Network Infrastructure</td><td>Virtual network, VLAN, firewall policy, load balancer, VPN gateway, public IP, bandwidth</td></tr><tr><td>Storage Infrastructure</td><td>Block storage attach/detach, Object Storage (Zata S3), file storage, backup infrastructure</td></tr><tr><td>Security Infrastructure</td><td>DDoS protection, WAF, HSM, TLS/SSL certificate management, MFA, IAM</td></tr><tr><td>Kubernetes Infrastructure</td><td>Cluster provisioning, node health, control plane</td></tr><tr><td>Billing &#x26; Account</td><td>Invoices, usage queries, account access, portal credentials</td></tr></tbody></table>

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Managed services, where applicable, are governed by the respective Service Level Agreement.
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### Communication & Updates

Once a ticket is raised, NeevCloud provides regular updates based on ticket priority.

<table><thead><tr><th width="383.3333740234375">Priority</th><th>Update Frequency</th></tr></thead><tbody><tr><td>Urgent</td><td>Every 1 hour until resolved</td></tr><tr><td>High</td><td>Every 4 hours</td></tr><tr><td>Medium</td><td>Every 24 hours</td></tr><tr><td>Low</td><td>On status change</td></tr></tbody></table>


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