Access Windows Instance

Connecting to a Windows Instance via RDP

This guide explains how to retrieve your Administrator password and connect to your NeevCloud Windows instance using Remote Desktop Protocol (RDP).

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Prerequisites

Before you begin, make sure you have:

• A running Windows instance on NeevCloud (Status: Active)

• Your SSH private key file (.pem or .key) used when creating the server

• An RDP client installed on your local machine (e.g., Windows Remote Desktop Connection, Microsoft Remote Desktop for macOS)

• Port 3389 open in your instance's Security Group

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Step 1: Confirm Port 3389 is Open

Before connecting, verify that your security group allows inbound RDP traffic.

Go to Security Groups in the left sidebar, open the security group assigned to your server, and check that the following rule exists:

Direction	Protocol	Port Range	Remote IP
Ingress	TCP	3389 – 3389	0.0.0.0/0

If the rule is missing, click + Add rule and add it manually.

Tip: The Remote IP 0.0.0.0/0 allows RDP access from any IP address. If you want to restrict access to only your machine, replace 0.0.0.0/0 with your specific IP address (e.g., 103.25.48.12/32). This is recommended for better security, as it prevents unauthorized users from attempting to connect to your server.

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Step 2: Get the Administrator Password

There are two ways to get the password for your Administrator account.

Option A — Retrieve Password (using your SSH key)

This option decrypts the original password set during instance creation.

1. Go to your server's overview page and click Retrieve Password under Server Actions.

2. In the dialog that appears, click Upload File and select your private key file (.pem or .key).

3. The system decrypts the password locally in your browser — your private key is never sent to the server.

4. Copy the Decrypted Password displayed on screen.

Option B — Set a New Password

Use this option if you do not have your private key or want to reset the password.

1. Click Password in the left sidebar of the server page.

2. Enter a new password manually or click Generate to create one automatically.

3. Click Set new password to apply the change.

Note: After setting a new password, allow a few seconds for the change to take effect before attempting to connect.

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Step 3: Note Your Server's IP Address

On the server overview page, locate the IPv4 field. This is the address you will use to connect via RDP.

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Step 4: Connect Using an RDP Client

On Windows:

1. Press Win + R, type mstsc, and press Enter to open Remote Desktop Connection.

2. In the Computer field, enter your server's IPv4 address.

3. Click Connect.

4. When prompted, enter the following credentials:

   • Username: Administrator

   • Password: The password from Step 2

5. Accept any certificate warning and click Yes to proceed.

On macOS:

1. Download and open Microsoft Remote Desktop from the Mac App Store.

2. Click Add PC and enter your server's IPv4 address.

3. Under User account, add a new account with username Administrator and your password.

4. Save and double-click the connection to connect.

On Linux:

Use any RDP client such as Remmina:

1. Open Remmina and create a new connection.

2. Set the protocol to RDP.

3. Enter the IPv4 address, username Administrator, and your password.

4. Click Connect.

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Summary

Setting	Value
Protocol	RDP
IP Address	Your server's IPv4 address
Port	3389
Username	Administrator
Password	Retrieved or set from the dashboard

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Troubleshooting

Cannot connect to the server Check that port 3389 is open in your Security Group and that the server status is Active.

Password is incorrect Use the Retrieve Password option with your original SSH private key, or reset the password from the Password section in the sidebar.

Connection times out Confirm the IPv4 address is correct and that your local network does not block outbound RDP traffic on port 3389.