# Support The support portal is the primary channel for submitting, tracking, and managing service requests in NeevCloud. All ticket updates, escalation handling, and closure status are maintained here. Use this section to raise a new ticket, review existing requests, and follow support progress through the portal. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.neevcloud.com/neevcloud-products/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.